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99 Days Trial Policy

Within 99 calendar days of mattress delivery, you will have a chance to return or refund of any kind reason you are not satisfied with your mattress. To be eligible for an exchange, you must still be within your 99-nights trial period and have had it for at least 30 days, and the mattress must be clean and undamaged.

To initiate a return or refund, please contact our Facebook Page Support Team / WhatsApp Support Team . Once your eligibility is being confirmed, we’ll arrange our third-party delivery partner to pick up the mattress from your residence.  Return is only eligible for mattress delivery after 30 days. This is because your body need a 30 days to accommodate a new mattress.

For West Malaysia
Your total payment in full for that issue mattress will be fully refunded less the value of any discount, interest accrued, and/or shipping charges.

For East Malaysia
A RM250 will be charge as transportation fee to ship your mattress back to our warehouse. This amount will be directly deduct from the total refund amount.

For Singapore
A RM300 will be charge as transportation fee to ship your mattress back to our warehouse. This amount will be directly deduct from the total refund amount.

For HOOLAH Installment Plan
A 7% on the purchase price will be charge as refund processing fees. This amount will be directly deduct from the total refund amount.

Further details please read in our Terms & Conditions.

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